Payment policy

1. Seller and scope

The seller of services bought directly on the website is QUIZONATOR Sp. z o.o. with its registered office in Wrocław, ul. Św. Mikołaja 8/11/208, 50-125 Wrocław, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under KRS number 0001149825, NIP (tax ID) 8971947982, REGON 540680867, share capital PLN 5,000, VAT-EU PL8971947982. Contact for payment matters: support@quizonator.com.

This policy covers subscriptions and other paid features that are actually available on the order screen.

2. Available plans

On the website you can buy the Pro and Pro+ plans, paid monthly or every 6 months (you pay for 5 months and use the plan for 6). People with an active Pro or Pro+ plan can also buy a one-time pack of additional answers. Free does not require a card.

Limits, features, the gross price, the currency and the billing period are always shown before payment. Unused answers from a plan expire at the end of the billing period. An answer pack does not renew and is valid for the period stated at purchase.

3. Payment provider

Payments started on the website are processed by Stripe. We do not store full card numbers or CVC codes.

If a paid feature is offered in a mobile app, the payment may be handled by Google Play or the App Store. In that case managing the purchase, the payment method and refunds also follows the rules of that store.

4. Activation and renewal

We activate paid access after the payment provider confirms the payment. A subscription renews automatically for the next period if this was shown before the purchase and you do not turn off renewal before the next charge.

5. Changing your plan

Moving from Pro to Pro+ takes effect immediately. On the day of the change a new Pro+ billing period of the same length as before (one month or 6 months) begins, with that plan's full answer allowance. We charge the payment method saved in the subscription the Pro+ price for the new period, reduced by the paid, unused part of your current Pro period, calculated in proportion to time. Unused answers from the Pro plan do not carry over to the new period.

We show the amount due, the end date of the new period and the answer allowance before you confirm the change. If your current plan has an overdue payment, you can change the plan after settling it.

Moving from Pro+ to Pro takes effect from the next billing period, and we do not refund the difference for the current period.

6. Canceling a subscription

Canceling stops the next renewal but, as a rule, does not take away access already paid for until the end of the current period. You cancel a Stripe purchase in the available management panel or by contacting support.

You cancel a subscription bought through Google Play in your Google Play account, and one bought through the App Store in your Apple subscription settings. Deleting your Quizonator account does not replace canceling in an external store.

7. Prices, taxes and documents

Prices on the website are gross prices and include VAT. We do not charge Polish VAT to consumers outside the European Union, and the amount to pay stays the same. The final price and currency are shown before you confirm. We do not change the price of a period already paid for. We inform you about a price change for the next renewal in line with the law and the provider's rules.

For purchases paid through Stripe, the seller issues a VAT invoice through Stripe, based on the data provided during the purchase. The invoice is sent by email and is available in the Stripe customer portal (account dashboard, payments section).

8. Right of withdrawal

A consumer who concludes a distance contract may withdraw from it without giving a reason within 14 days of concluding it. It is enough to send a statement before this period ends, for example by email to support@quizonator.com. You can use the model form below, but you do not have to. We will confirm receipt of your statement by email.

On the payment screen we ask you to request that the service start before the 14 days end. If you withdraw after the service has started, you will pay for the part of the service provided until the withdrawal, in proportion to the scope of the service provided (for example the answers used). Once the service has been fully provided, the right of withdrawal no longer applies.

We will refund the payment without undue delay and no later than 14 days after receiving your statement, using the same payment method unless you agree to another one. The refund costs you nothing. Purchases in Google Play and the App Store are also subject to the rules of those stores.

9. Refunds and complaints

If a payment was charged incorrectly, access was not activated or the service does not conform to the contract, write to support@quizonator.com. Include your account email, the date, the amount and the transaction ID. We will reply within 14 days and handle the matter in line with consumer rights. Refunds of store purchases may require a request made directly to Google or Apple.

10. Failed payments and abuse

If a payment is declined or reversed, access may not be activated or may be suspended after an unsuccessful request to pay, where such a request is required. We may block transactions that indicate fraud, account takeover or circumvention of the payment system.

11. Changes to this policy

A new version of this policy applies to future purchases from the date stated. We communicate changes affecting an ongoing subscription in advance and in the way required by law.